While I recommend that leaders develop the skill of asking good questions, I also recognize that questions can be perceived as attacking or interrogating rather than inquiring. In this episode, I'll share some thoughts about how to ask questions that come across more inquiring and less interrogating … [Read more...]

I frequently get questions about why and how I use the DISC model. One of the questions is: "Is the DISC Model the best model for working with people?" In many cases, my answer is some version of: "It depends." In this episode, I'll address what it depends upon. I'll also give you two questions you … [Read more...]

Using assertive communication can help your to communicate more clearly and completely, and it has a risk. It's possible to try to communicate assertively and slip over the line in to aggressive, jerk-like communication. In this episode, I'll share three key principles (and two bonus principles) to … [Read more...]

In a previous episode, I said "Data Tells and Stories Sell." In this episode I'm picking up that thread to look at how and why stories can help you become a more effective coach for your team. Additional Leadership Resources Take our free DISC Assessment. Download our free report, The … [Read more...]

Last week, I lead a training session for new and aspiring leaders, and some of our discussion reminded me of an issue that many leaders - especially front-line leaders - confront on a regular basis. Front-line leaders frequently deal with changes, policies, and procedures that they did not create. … [Read more...]