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June 25, 2019 by Talk Like a Leader Leave a Comment

Three Ways to Deal with an Angry Person

At some point in your leadership journey, probably at several points, you’ll need to deal with a person who is angry. Common natural responses like withdrawing or getting angry typically don’t work well. They often result in the person becoming more angry. In this episode, we’ll cover three powerful (actually five) strategies you can use to deescalate an angry conversation and move it to resolution.

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Trainer, speaker, coach and author. Married father of two with grandchildren. Loves woodworking, building projects, writing code, cooking, and roasting coffee.

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