Recently, a listener asked why I use the DISC model and what I think of other models. Great question! In this episode, I'll share my thoughts on the general value of using communication models to become a more effective communicator. I'll also address why I use the DISC model rather than the … [Read more...]

In this episode, Guy shares what talking like a leader means to him. After several episodes focused primarily on the skills of leadership communication, Guy shares his perspective on combining the right mindset, habitset, AND skillset to learn how to talk like a leader. Additional Leadership … [Read more...]

Many people struggle with apologizing when it could move a difficult situation forward. It's often said that leaders should never apologize and that apology weakens your position. The contrary is actually true more of the time. Apology strengthens your position as a leader. In this episode, Guy … [Read more...]

In this episode you'll learn from an experienced manufacturing leader, Tom Butera. Tom has been my friend, colleague, and customer for 16 years now, and I've had the privilege to learn with and from him better ways to lead and communicate. I'm excited that you get the opportunity to hear from this … [Read more...]

At some point in your leadership journey, probably at several points, you'll need to deal with a person who is angry. Common natural responses like withdrawing or getting angry typically don't work well. They often result in the person becoming more angry. In this episode, we'll cover three powerful … [Read more...]