As much of the business world transitions from work from home to some version of hybrid or full work from the office scenario, leaders face the difficulty of addressing new expectations from their team members and other changes from what was considered “normal” before the pandemic hit with full … [Read more...]

Three factors affect every element in your communication effort - relationship, message, and context. In this episode, I'll touch on what each of these elements means and how they affect your communication efforts. Follow: Apple Podcasts, Spotify, Google Podcasts, Amazon Music, iHeart Radio … [Read more...]

A common question I get is: "How do you deal with a persistently or aggressively negative team member." In this weeks episode, I'll share three things you can do that could help you in this situation. Follow: Apple Podcasts, Spotify, Google Podcasts, Amazon Music, iHeart Radio or your … [Read more...]

Today I got this question in a class: "How do you listen for content rather than delivery?" The answer: "assume (at least) benign intent." Listen to the full answer in this episode. Follow: Apple Podcasts, Spotify, Google Podcasts, Amazon Music, iHeart Radio or your favorite podcast … [Read more...]