Carl Smith is a Master Trainer of the DISC Model of Human Behavior. He has helped leaders at all levels learn better, more effective communication skills for over 20 years. He teaches, trains, coaches, and develops training resources to enable people to become persuasive and influential … [Read more...]
The DISC Model of Human Behavior
A critical skill for learning to Talk Like a Leader is seeing a situation and framing your communication from the perspective of the other person. Tools that help you get outside your own perspective so that you can see things from another person’s perspective are a great aid both in developing and … [Read more...]
Question What You Know is True
It's incredibly tempting to run with what you know before you investigate and inquire. It's easy to fill in gaps in understanding with assumptions based on your past experiences, and it can be disastrous for communication effectiveness with your team. Apply this one idea about questioning what you … [Read more...]
Six Questions for Collaborative Communication
Collaboration is a big part of team work and joint problem solving. Leading a team meeting, coaching a team member on their performance, setting goals with people, and resolving conflicts are all collaborative problem-solving conversations. Collaboration can be difficult – especially when emotions … [Read more...]
Three Ways to Irritate Others and How to Correct It
In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can’t avoid the situation entirely, you can learn to minimize the risk that you will be the one to aggravate the situation. In this episode, we’ll cover three communication strategies that … [Read more...]
