Leaders often know exactly what they want done and how they want it done, and telling people what to do is not likely to invite cooperation and enthusiastic engagement. Questions are better than statements for engaging people and inviting them into the conversation. In this episode, I share … [Read more...]

Leaders often find themselves in the position of having their motives and intentions misunderstood and misinterpreted. In today's episode, I'll share one specific example of how to overcome potentially negative perceptions people have of you and generalize the idea for application to other negative … [Read more...]

Finding ways to stay positive, encouraging, and supportive rather than negative, critical, and judgmental of others is a powerful strategy in your leadership communication tool box. One way to develop your ability to stay on the positive side of communication regardless of the circumstances is to … [Read more...]

How you think about your communications with others - your intentions and mindset - will make a big impact on your long-term communication effectiveness. In this episode, Carl Smith and I briefly explore the impact of your communication mindset and how it affects your ability to Talk Like a … [Read more...]

Unmet expectations - spoken or otherwise - can lead to dissatisfaction and damaged trust. Damaged trust can, in turn, can slow communication and results. Using the DISC model, you can better understand, and manage, expectations in order to build and protect the trust needed to speed both … [Read more...]